Ordering

When you place an order, the products will be held for seven days, if we do not receive your payment within that timescale we will assume that your order is cancelled and the products you selected released for sale.

Payment

We are currently only able to accept payment by cheque, please make your cheque payable to ‘Wei-Wei Trading Limited’ and kindly put your order reference number, address and card number on the back and send with a copy of the order confirmation print out, to :

Wei-Wei Trading Limited
162 Redbank Road,
Bispham,
Blackpool,
Lancashire
FY2 9ET
UK

Delivery

On receipt of your payment, your order will be posted next working day by first class post, unless otherwise requested.
Our postage charges are as follows:

First class post for orders less than £15.00 £1.50
First class post for orders over £15.00 Free of charge
Special Delivery £4.00

Back Orders

All products are subject to availability. If your order cannot be fulfilled you will be informed and may be offered an alternative colour or later delivery date. You may of course cancel your order at any time if you so wish to.

Returns Policy

If for whatever reason you are not completely satisfied with your purchase, you can return it within 28 days of receipt in its original "unworn condition" and we will refund the product price, if the packaging has been damaged or discarded please just wrap them up securely and return them to us. The value of your goods will be refunded but this will not include your postage costs. This does not affect your statutory rights as a consumer. However should you need to return any goods due to there being a fault with the goods received then your postage costs would be refunded to you.

Customer Support and Service

If you need to talk to us about any customer support matters please feel free to contact us:

By Post:

Wei Wei Trading
162 Redbank Road,
Bispham,
Blackpool,
Lancashire,
FY2 9ET

Handling complaints

In the unlikely event that you should have a problem please inform us as soon as possible either by telephone, E-mail or in writing. We will acknowledge receipt of your complaint within 2 working days (Monday to Friday inc) and we will endeavour to sort out the problem as quickly as possible, this would usually take a maximum of 5 working days.

Reaching Us

Please visit our contact page for full details including our postal address, telephone and fax numbers and email addresses.

Privacy Policy

Wei Wei Trading do not disclose buyer’s information to third parties without your prior permission.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will not pass your e-mail address to other trusted traders unless you agree.

The type of information we will collect about you includes:
your name
address
phone number
email address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly

The personal information which we hold will be held securely in accordance with our internal security policy and the law